The new Sales Cloud, powered by Lightning. It handles a lot, so you can take on even more.
Close more deals. Track all your customer information and interactions in one place, anywhere. Best practices and in-line intelligence help move deals along faster.
Accelerate productivity. No matter if you’re a rep in the field, an inside sales rep, or you just prefer to work inside your email inbox, do more, from anywhere. Even better, automate complex business processes to drive even more productivity.
Make insightful decisions. With Salesforce, information is in one place so it’s easier to prioritise and make quick decisions based on the most up-to-date information. And do it all from any device — a laptop, a phone, you name it.
Get more leads. Nurture leads until they’re sales-ready, then automatically route them to the right reps at the right time. Make every lead a quality lead.
Faster, smarter service that will increase loyalty, retention, and satisfaction.
Always-on customer service. Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.
Personalised service. Customer expectations for service are rising every day. Being able to meet these new needs often means providing a type of personalised service that goes above and beyond what your competitors can deliver.
Intelligent customer service. Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.
Faster support. Time is critical when talking about customer care. It’s simple. Faster support is more satisfying for the customer and saves your company money. Giving you and your agents the right systems to resolve cases quickly and easily is what Service Cloud is all about.