Salesforce support and maintenance service packages
OUR
Salesforce® Support
Reliable and cost-effective Salesforce® support and maintenance services partner
Langit Kreasi Solusindo has profound experience in providing dependable support to business IT applications. Over the past several years we have learnt and streamlined our processes, technology and people skills to provide our partners with seamless integrated environment for incident Management, Problem Management, Release Management, Change Management and Service Level Management. We also provide specialized technology & resources for supporting Salesforce® production environments, including activities such as marketing, reports, mobile and app development.
To establish a well-managed Salesforce®, you want to work with someone who is an expert on Salesforce® and who knows how to perform all the common Salesforce® administrator tasks, including:
- Creating and modifying reports and dashboards
- Making changes and updates to page layouts and custom fields
- Creating and modifying workflow automation and flows/processes
- Manipulating and reformatting data
- Managing users and troubleshooting Salesforce® errors
SUPPORT PACKAGES
BRONZE
IDR 7jt
per month
(Payable Quarterly)
Support Hours Entitlement
10Hrs./month
SILVER
IDR 14jt
per month
(Payable Quarterly)
Support Hours Entitlement
25Hrs./month
GOLD
IDR 21jt
per month
(Payable Quarterly)
Support Hours Entitlement
40Hrs./month
Our Salesforce® Support packages include,
SECURITY MANAGEMENT
Protect your business and assets more effectively with us
OBJECT LEVEL CONFIGURATIONS
It’s the fastest way to access data and all higher level tasks such as multiuser access, sharing, locking and security
SALESFORCE BUILT-IN AUTOMATIONS
Build intelligent, data-driven programs that generate new leads and speed up all phases of sales.
DATA MANAGEMENT
Processing required data to ensure the accessibility, reliability, and timeliness of the data for its users
REPORTS, DASHBOARDS
Display the status and key performance indicators to save time and spot potential problems
OTHER CONFIGURATIONS ITEMS
Providing increased efficiency thereby benefiting your organization related to control, integration consultation and decision support.
Our Support Activities include,
User Support
Receive, document, and prioritize issue tickets and help CLIENT staff in the use of Salesforce®.
Example:
- Provide help desk support
- Collect and document requests for changes.
- Answer queries about applications.
- Share status of requests.
- Receive and document bug reports.
Problem Correction
Bring a functionality back to its original working order. This may include a permanent fix or a temporary work around until a permanent fix is found. Problems determined to be outside the scope of the service provider will be submitted to Salesforce or other AppExchange partner support system.
Example:
- Fix bugs.
- Complete root cause analysis.
- Retrieve functionality after abnormal program terminations.
- Work with Salesforce or AppExchange partner to resolve.
Setup & Customization
Modify the Salesforce platform based on approved and prioritized requests per the agreed CLIENT governance process.
Example:
- User Creation/Maintenance
- Role Creation/Maintenance
- Validation Rules
- Assignment/Auto-Response/Escalations
- Process Builder
- Profile Creation/Maintenance
- Custom and Formula Fields
- Page Layouts and List Views
- Workflows & Approvals
