Support Packages

Have you already implemented Salesforce but require enhancements? Come to us, Salesforce Indonesia Reseller

Langit Kreasi as Salesforce Indonesia Reseller has profound experience in providing dependable support to business IT applications. Over the past several years we have learnt and streamlined our processes, technology and people skills to provide our partners with seamless integrated environment for incident Management, Problem Management, Release Management, Change Management and Service Level Management. We also provide specialized technology & resources for supporting Salesforce® production environments, including activities such as marketing, reports, mobile and app development. Try Salesforce now!

To establish a well-managed Salesforce®, you want to work with Salesforce Indonesia consultant that is an expert on Salesforce® and who knows how to perform all the common Salesforce® administrator tasks, including:

  • Creating and modifying reports and dashboards
  • Making changes and updates to page layouts and custom fields
  • Creating and modifying workflow automation and flows/processes
  • Manipulating and reformatting data
  • Managing users and troubleshooting Salesforce® errors
Bronze

IDR 8 Mio

(Payable Quarterly)

Online Support Hours Entitlement:

10 Hours/Month

Additional Online Support:

IDR 1000K/Hour
Silver

IDR 15 Mio

(Payable Quarterly)

Online Support Hours Entitlement:

25 Hours/Month

Additional Online Support:

IDR 1000K/Hour
Gold

IDR 22 Mio

(Payable Quarterly)

Online Support Hours Entitlement:

40 Hours/Month

Additional Online Support:

IDR 1000K/Hour

Important Note: These package services do not include travel expenses
Prices are subject to change to the prices in effect at the time of delivery. Contact us for more information.

 

Our Salesforce® Support packages include:

Security Management

Protect your business and assets more effectively with us.

Object Level Configurations

It’s the fastest way to access data and all higher level tasks such as multiuser access, sharing, locking and security.

Salesforce Built-In Automations

Build intelligent, data-driven programs that generate new leads and speed up all phases of sales.

Data Management

Processing required data to ensure the accessibility, reliability, and timeliness of the data for its users.

Reports, Dashboards

Display the status and key performance indicators to save time and spot potential problems.

Other Configurations Items

Providing increased efficiency thereby benefiting your organization related to control, integration consultation and decision support.

Our Support Activities include:

Receive, document, and prioritize issue tickets and help CLIENT staff in the use of Salesforce®.

Example:

  • Provide help desk support
  • Collect and document requests for changes
  • Answer queries about applications
  • Share status of requests
  • Receive and document bug reports

Bring a functionality back to its original working order. This may include a permanent fix or a temporary work around until a permanent fix is found. Problems determined to be outside the scope of the service provider will be submitted to Salesforce or other AppExchange partner support system.

Example:

  • Fix bugs
  • Complete root cause analysis
  • Retrieve functionality after abnormal program terminations
  • Work with Salesforce or AppExchange partner to resolve

Modify the Salesforce platform based on approved and prioritized requests per the agreed CLIENT governance process.

Example:

  • User Creation/Maintenance
  • Role Creation/Maintenance
  • Validation Rules
  • Assignment/Auto-Response/Escalations
  • Process Builder
  • Profile Creation/Maintenance
  • Custom and Formula Fields
  • Page Layouts and List Views
  • Workflows & Approvals
Distributor Salesforce di Indonesia

Langit Kreasi Solusindo:
Authorized Salesforce Indonesia Reseller

Get a personal consultation

Salesforce Partner Indonesia

PT. Langit Kreasi Solusindo

Official Salesforce Indonesia Partner
  • Certified Salesforce Consultant in Indonesia
  • Authorized Salesforce Partner
  • Authorized Cloud Reseller

  • End-to-end Solution

  • Industry Knowledge

  • Data Security

  • Integration Service

  • 5-Star service helping businesses develop & sustainable digital ecosystems since 2017

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