Support Packages

Already running Salesforce or Lark and need it to work harder? Talk to us as Indonesia’s Authorized Partner for both.

Langit Kreasi is an Authorized Salesforce Reseller and Authorized Lark Partner in Indonesia, with hands-on experience keeping both platforms running for growing businesses. Over the years we’ve refined our process, tooling, and people to deliver a single, integrated support layer covering Incident Management, Problem Management, Release Management, Change Management, and Service Level Management — whether your team runs on Salesforce, Lark, or both together. We also provide dedicated resources for production-environment activities: reporting, mobile/app configuration, automation, and cross-platform integration between Salesforce and Lark. Try Salesforce now! Explore Lark

To keep Salesforce and Lark well-managed, you want a partner fluent in both platforms — one that can actually execute the tasks that matter, including:

  • Creating and modifying reports and dashboards
  • Making changes and updates to page layouts and custom fields
  • Creating and modifying workflow automation and flows/processes
  • Manipulating and reformatting data
  • Managing users and troubleshooting Salesforce® errors
  • Building and modifying Lark Base tables, views and dashboards

  • Configuring Salesforce/Lark Workflow and Approval automations

  • Managing the Salesforce/Lark Admin Console: users, licensing, permission groups

  • Setting up Lark bots and integrations, including Salesforce connectors

  • Troubleshooting sync issues between Salesforce/Lark and connected systems

Bronze

IDR 8 Mio

(Payable Quarterly)

Online Support Hours Entitlement:

10 Hours/Month

Salesforce® + Lark combined

Additional Online Support:

IDR 1000K/Hour
Silver

IDR 15 Mio

(Payable Quarterly)

Online Support Hours Entitlement:

25 Hours/Month

Salesforce® + Lark combined

Additional Online Support:

IDR 1000K/Hour
Gold

IDR 22 Mio

(Payable Quarterly)

Online Support Hours Entitlement:

40 Hours/Month

Salesforce® + Lark combined

Additional Online Support:

IDR 1000K/Hour

Important Note: These package services do not include travel expenses
Prices are subject to change to the prices in effect at the time of delivery. Contact us for more information.

 

Our Salesforce & Lark Support packages include:

Security Management

Protect your business and assets across Salesforce and Lark, from profiles to admin console permissions.

Object Level Configurations

The fastest way to manage data access across Salesforce objects and Lark Base apps — multiuser access, sharing, locking and security.

Built-In Automations

Data-driven automation that speeds up sales and operations: Salesforce Flow/Process Builder and Lark Workflow/Approval.

Data Management

Processing required data to ensure accessibility, reliability and timeliness — across Salesforce records and Lark Base/Sheets.

Reports, Dashboards

Surface status and KPIs early: Salesforce reports and dashboards, plus Lark Base views and Docs-based reporting.

Other Configurations Items

Increased efficiency through control, integration consultation and decision support — including Salesforce↔Lark integration.

Our Support Activities include:

Receive, document, and prioritize issue tickets and help CLIENT staff in the use of Salesforce and Lark.

Example:

  • Provide help desk support
  • Collect and document requests for changes
  • Answer queries about applications
  • Share status of requests
  • Receive and document bug reports

Bring a functionality back to its original working order. This may include a permanent fix or a temporary work around until a permanent fix is found. Problems determined to be outside the scope of the service provider will be submitted to Salesforce or other AppExchange partner support system, or to Lark Support as applicable.

Example:

  • Fix bugs
  • Complete root cause analysis
  • Retrieve functionality after abnormal program terminations
  • Work with Salesforce or AppExchange partner to resolve
  • Escalate to Lark Support when needed

Modify Salesforce and Lark configurations based on approved and prioritized requests per the agreed CLIENT governance process.

Salesforce Examples:

  • User Creation/Maintenance
  • Role Creation/Maintenance
  • Validation Rules
  • Assignment/Auto-Response/Escalations
  • Process Builder
  • Profile Creation/Maintenance
  • Custom and Formula Fields
  • Page Layouts and List Views
  • Workflows & Approvals

Lark Examples:

  • User/License Provisioning & Maintenance
  • Lark Base Table, View & Automation Setup
  • Approval Flow Configuration
  • Permission Group Setup
  • Custom Fields in Lark Base
  • OKR/Task Module Configuration
  • Bot & Integration Setup (incl. Salesforce® connectors)
  • Sync Troubleshooting Between Lark and Connected Systems

Langit Kreasi Solusindo:
Authorized Salesforce Reseller & Authorized Lark Partner

Get a personal consultation

Salesforce Partner Indonesia

PT. Langit Kreasi Solusindo

Official Salesforce & Lark Partner

  • Certified Salesforce &Lark Consultant in Indonesia

  • Authorized Lark & Salesforce Partner

  • Authorized Cloud Reseller

  • End-to-end Solution

  • Industry Knowledge

  • Data Security

  • Integration Service

  • 5-Star service helping businesses develop & sustainable digital ecosystems since 2017

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